T mobile Customer Service

Cancel via Customer Service:

May 2015, T-Mobile does not offer a way to submit cancellation requests online. The easiest way to cancel a T-Mobile plan is by dialing 6-1-1 from a T-Mobile phone and saying, “Cancel Service” at the voice prompt. The automated system will connect you with a representative who will ask a few questions before processing your cancellation request. You can visit a T-Mobile store to cancel service, but the store manager will likely direct you to call customer service to cancel via phone (ok).

Re-activated SIM card:

1: The call T-Mobile customer service line. You will need to use a land line phone, or a different cell phone from the one with the SIM card to be reactivated. You can reach T-Mobile customer service by dialing 1-800-T-MOBILE between the hours of 3 a.m. and 10 p.m. Pacific Standard Time, according to T-Mobile.

2: Justify your identity with the customer service agent, if you already have an existing account. For your privacy and protection, you will need to be prepared to provide your full name, address, and the last four digits of your Social Security Number, or a security code. This information must be provided before the customer service agent can assist you further. If you do not currently have a T-Mobile account, tell the representative you are calling for a new activation.

3: Inform the customer service representative that you already have a SIM card and you would like to reactivate it. Remove the SIM card from the phone, as you will need to have it readily available so that you can give the representative the series of numbers and codes located on the back of the card.

4: Select a phone number, if this is a new account or an added line. Usually the customer service representative will provide you with a few phone number options, from which you may choose the one you like best. If service is being switched from one phone or SIM card to another, you will be able to keep your existing phone number.

 5: Provide payment information and a billing address if you are creating a new T-Mobile account. You will need a credit or debit card, and should be ready to provide your Social Security Number and address. If you already have an existing account and you are just adding a second line or switching your service to a different SIM card then you may skip this step.

6: Insert the SIM card back into the phone you will be using. Finish by making a test call to verify that the SIM card has been reactivated.

Find the PIN Number:

1)    Go in the end four digits by your call phone number with your cell PIN number silver screen. While place setting improving a cell PIN number, the default on phone number much put are the end 4 fingers by your cell phone number as almost cells.

2)    Go in 9999, and whenever that does not do work test 1111. The phone number succession 9999 and 1111 is extra modular phone number allotted as deciding an cell PIN number.

3)    Block off your cell, accept off duty the back up by your call and back down the electric battery. Memorialize the global Mobile River gear identifier, IMEI, phone number below the electric battery. Reinsert the electric battery and force with the call. Go into the end 4 fingers by the IMEI phone number about the PIN number incoming screen out. The end 4 digits with your IMEI phone number might on occasion make up the service of process supplier planned PIN number as the cell phone.

4)    Call in your servicing supplier and asking the PIN number. You wish accept to bear witness you is an buyer of positing your cell phone number, accost and extra personalized data in use as certificate.

Break a Contract With T-Mobile:

1.                  Call T-Mobile customer service at 1 (800) 937-8997 or by dialing 611 on your cell phone. Find out when your contract is up, and voice your complaints to the customer service representative. Speak to a manager if possible. He may be able to resolve your complaint, or offer you upgrades or discounts.

2.                  Do the math. Figure out how many months you have left in your contract and compare that to the early cancellation fee. If the amount you will pay for your cell phone bill greatly exceeds the cancellation fee, consider paying the fee. Be wary if you have multiple cell phone lines---the cancellation fee is per number (or line), so if you have three phones, you will have to pay $600 to cancel the contract.

3.                  Sell your contract on websites like CellS wapper or CellTradeUSA. These services let you trade your cell phone contract with other people around the country. You benefit by getting out of your contract; the buyer benefits by a shorter contract without activation fees.

4.                  Wait for a "materially adverse" change in your coverage. Read all notices regarding changes in your cell phone bill, and if there is an extra charge (no matter how small) that affects you, call customer service immediately to cancel your contract. Be sure to mention the words "materially adverse," and speak to a manager if necessary.